A Statement on Meat Products and Deliveries

22nd March 2020

Dear Valued Customer, due to the current COVID-19 situation we cannot guarantee next day delivery and therefore had to remove all our fresh meat from our Butchery Section. All Dried Meat and Ambient products are still available to purchase until stock lasts.

Please note the following announcement from Parcelforce Couriers:

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of virus don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Changes to our delivery procedure in relation to signing for and receiving items in the UK

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures.  Our drivers will instead log the first and last name of the person accepting the item, then put ‘XP1’ in the signature field, and we will record the geolocation of the delivery.  This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card.  They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.  Examples of suitable ID are specified on the card